Consumer Compliance Reviews

Specialties

Lending Regulations from REG B to REG Z

Loan Servicing and Loan Operation Reviews

Policy and Procedure Reviews

ATR/QM Validation

ARM file and servicing reviews

HMDA & CRA Data Integrity Reviews

Deposit Regulations

Overdraft Protection Program Review

Advertising Compliance Review

Garnishments

Website and Social Media Reviews

TCPA and COPPA Reviews

Data Scrubs

Retail Sales, NDIP Reviews

UDAAP Reviews

Regulation O Review

Delivering Support that Mitigates Risk, Services Customers, and Protects Your Reputation

We provide knowledge, experience, and guidance that allow your bank to adhere to consumer protection laws and manage their complexities.

Consumer compliance professionals face a daunting task trying to stay up on the changing consumer compliance landscape and fully understanding the implications that every regulatory change has on your bank.

That's where we come in.

We've spent decades building our expertise in this complex and often conflicting area of compliance. That experience has given us a ringside seat on how banks find themselves in regulatory trouble.

Whatever your challenge, we've likely seen something similar, and we have the expertise to review all applicable federal consumer regulations, from Regulation B to Regulation Z.

Still, we know that each bank is unique.

That’s why we start each engagement by gaining a 360-degree view of your bank operations and culture before conducting any audits, reviews, and testing.

This initial process allows us to understand your unique risk, pinpoint areas of concern, and recommend an appropriate review scope. Our approach helps you mitigate your risk and prepare for your next regulatory exam.

We also enhance your compliance culture by providing sensible recommendations and best practices throughout the process to help you put corrective action in place.

After all, protecting and serving your customers are crucial to building your community's trust, maintaining your reputation, and strengthening your bank.

TCA provides A Better Way to manage your consumer compliance obligations.

Key Deliverables Include:

  • Lending, Loan Origination, and Loan Servicing – Review practices, policies, and procedures to measure, control, and minimize lending-related consumer risk.
  • Deposit-related regulations and statutes – Review practices, policies, and procedures to measure, control, and minimize deposit-related consumer risk.
  • Home Mortgage Disclosure Act (HMDA) – Ensure the data reported on your loan application register (LAR) is accurate prior to the required filing date.
  • Compliance Management System (CMS) – Ensure that your CMS reflects your current risk and meets regulatory expectations for board and management oversight, effective monitoring and audit schedules, and policies and procedures to mitigate consumer harm.

Consumer Compliance Insights

UDAAP

CFPB’s UDAAP Is Seriously Looking for Illegal Discrimination Practices

By | April 4, 2022

The Consumer Financial Protection Bureau (CFPB) announced on March 16, 2022, the added scrutiny of illegal discriminatory practices within its examination procedures for Unfair, Deceptive, Abusive Acts and Practices (UDAAP). The CFPB considers that illegal discrimination practices based on services or products can cause consumer harm; therefore, UDAAP should be included with the other Fair …

CFPB’s UDAAP Is Seriously Looking for Illegal Discrimination Practices Read More »

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Regulatory Updates – 2021

By | February 2, 2022

It’s challenging for every Compliance professional to stay on top of the small and big changes to existing and new regulatory requirements. As you partner in compliance, we are introducing a new feature to our Regulatory Compliance Manager (RCM) Service – Quarterly Regulatory Updates. This is A Better Way for you to keep track of …

Regulatory Updates – 2021 Read More »

flood insurance policy

When the Tide is Against You

By | May 13, 2021

Over the past several months, the banking industry has experienced tremendous loan origination volume. While increased loan production is a good thing, it is important for Compliance Managers to stay cognizant of rising risks. Pressure, whether from peers or self-imposed, to push loans through leads to a breakdown in controls that are caused from procedural …

When the Tide is Against You Read More »

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The Great Debate — Is This a Finance Charge?

By | April 13, 2021

If only there was a simple answer! Unfortunately, this seemingly simple question can be endlessly debated due to the complexity of Regulation Z. §1026.4(a) states that a finance charge is the cost of consumer credit as a dollar amount. It includes any charge payable directly or indirectly by the consumer and imposed directly or indirectly …

The Great Debate — Is This a Finance Charge? Read More »

Fair Lending

Meet your Community’s Credit Needs for Fair Lending – Utilizing Regulation B’s Special Purpose Credit Program

By | April 7, 2021

“What are you doing to ensure diversity, equity and inclusion (DEI)?”  That question routinely comes up during conference calls among us, clients, and regulatory agencies. Businesses, educational institutions, and non-profit organizations all are focusing on DEI.  Financial institutions are no exception. In fact, regulatory agencies emphasize the importance of DEI in written communications about the Fair …

Meet your Community’s Credit Needs for Fair Lending – Utilizing Regulation B’s Special Purpose Credit Program Read More »

community reinvestment act

CRA Public File Reminder

By | March 25, 2021

April 1st is known as April Fools’ day and a time to play tricks and pranks. But did you know on April 1, 1748, the Ruins of Pompeii were rediscovered by Spaniard Rocque Joaquin de Alcubierre? Guess it is time to rediscover the CRA Public File and make sure nothing ancient is inside! By now …

CRA Public File Reminder Read More »

Do You Need Compliance Help?

We’re here to review your current compliance strategy and help you find A Better Way to manage risk.

Phone

800-934-REGS

Email for Non-Confidential Information Only

[email protected]

Office Location

2021 Midwest Road, Suite 200,
Oak Brook, IL 60523

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