Q&A

Is the SCRA Notice expired? The expiration date is November 30, 2024. Is there an updated version?

Q&A / By David Mulkerin

Is the SCRA Notice expired? The expiration date is November 30, 2024. Is there an updated version? Read More »

On a loan where the borrower enacted their rights under SCRA, how is interest paid by the borrower refunded? Is it Interest from time the Institution was notified, or time Borrower was to report? Is it a refund of any interest to the borrower or can the institution decide?

Q&A / By Renee LaBuda

On a loan where the borrower enacted their rights under SCRA, how is interest paid by the borrower refunded? Is it Interest from time the Institution was notified, or time Borrower was to report? Is it a refund of any interest to the borrower or can the institution decide? Read More »

How do we keep up to date with FinCEN Advisories and SAR Key Terms?

Q&A / By Jennifer Rura

How do we keep up to date with FinCEN Advisories and SAR Key Terms? Read More »

Can a customer be held liable for $500 of a fraudulent transaction that occurred more than two business days after the loss of a mobile phone if the debit card number is saved to a mobile application?

Q&A / By Angela Rankin

Can a customer be held liable for $500 of a fraudulent transaction that occurred more than two business days after the loss of a mobile phone if the debit card number is saved to a mobile application? Read More »

For the purposes of Regulation E Error Resolution Claims, when is the provisional credit due?

Q&A / By Sarah McCaslin

For the purposes of Regulation E Error Resolution Claims, when is the provisional credit due? Read More »

What is a financial institution’s (FI) responsibilities as it relates to legal entities registering Beneficial Ownership information with FinCEN? Can we access the system now? Do we need to do anything differently?

Q&A / By Jim Kalabokis

What is a financial institution’s (FI) responsibilities as it relates to legal entities registering Beneficial Ownership information with FinCEN? Can we access the system now? Do we need to do anything differently? Read More »

Can our designated SAFE officer be an active loan officer that is currently producing loans?

Q&A / By Rhonda Winters

Can our designated SAFE officer be an active loan officer that is currently producing loans? Read More »

Since the US District Court issued an injunction blocking the Corporate Transparency Act, what do we do if a customer refuses to provide their beneficial ownership information at account opening?

Q&A / By Brian Crow

Since the US District Court issued an injunction blocking the Corporate Transparency Act, what do we do if a customer refuses to provide their beneficial ownership information at account opening? Read More »

Is there any additional fair lending analysis that an institution should consider performing to ensure awareness by the institution?

Q&A / By Margaret Dolinger

Is there any additional fair lending analysis that an institution should consider performing to ensure awareness by the institution? Read More »

If a customer notifies an institution of unauthorized EFT transactions more than 60 days after the date of the statement when the first unauthorized EFT transaction occurred, what is the institutions responsibility concerning this claim?

Q&A / By Steven Gust

If a customer notifies an institution of unauthorized EFT transactions more than 60 days after the date of the statement when the first unauthorized EFT transaction occurred, what is the institutions responsibility concerning this claim? Read More »