Loan Servicing and Loan Operation Reviews

Helping your team shape policies and procedures to strengthen your lending operations and allow you to withstand regulators' scrutiny

We perform exhaustive reviews to discover whether you're appropriately controlling and minimizing consumer lending risk.

Compliance in the consumer lending arena continues to get more complicated. Regulators have high expectations and there's an overflow of guidance from various federal agencies: CFPB, FDIC, OCC, and others. Plus, consumers have gotten savvier about their rights.

It's helpful to have a competent team to walk alongside you, ensuring that your lending policies are fair, that your loan servicing strategy is effective, and that you can measure, control, and minimize lending-related consumer risk and avoid consumer harm.

Numerous banks have placed their trust and confidence in TCA. Our team members, all former bankers, have real-life experience managing day-to-day consumer and mortgage lending compliance and preparing for regulatory exams.

We tap that deep expertise when we assess your loans, operations, and policies with the same scrutiny as examiners.

Our review includes:

• Looking at the consumer loan and mortgage documentation, checking for correct disclosures, borrowers' payments, and loan modifications.
• Ensuring that your written policies, procedures, products, and operations are current and reflect your agreement with borrowers.
• Identifying flood insurance coverage gaps.
• Evaluating your training and recommending changes, where necessary.
• Testing whether your procedures are adequate to minimize your risk.

Working with the TCA team is an investment in your future. Besides preparing for your exam, we advise you on modifications you can make to align your policies and procedures with your current needs and longer-term goals.

TCA's A Better Way for loan servicing and operations gives you the how-to on addressing your consumer lending risk.