Helping your team shape policies and procedures to strengthen your lending operations and allow you to withstand regulators' scrutiny
We perform exhaustive reviews to discover whether you're appropriately controlling and minimizing consumer lending risk.
Compliance in the consumer lending arena continues to get more complicated. Regulators have high expectations and there's an overflow of guidance from various federal agencies: CFPB, FDIC, OCC, and others. Plus, consumers have gotten savvier about their rights.
It's helpful to have a competent team to walk alongside you, ensuring that your lending policies are fair, that your loan servicing strategy is effective, and that you can measure, control, and minimize lending-related consumer risk and avoid consumer harm.
Numerous banks have placed their trust and confidence in TCA. Our team members, all former bankers, have real-life experience managing day-to-day consumer and mortgage lending compliance and preparing for regulatory exams.
We tap that deep expertise when we assess your loans, operations, and policies with the same scrutiny as examiners.
Our review includes:
- Looking at the consumer loan and mortgage documentation, checking for correct disclosures, borrowers' payments, and loan modifications.
- Ensuring that your written policies, procedures, products, and operations are current and reflect your agreement with borrowers.
- Identifying flood insurance coverage gaps.
- Evaluating your training and recommending changes, where necessary.
- Testing whether your procedures are adequate to minimize your risk.
Working with the TCA team is an investment in your future. Besides preparing for your exam, we advise you on modifications you can make to align your policies and procedures with your current needs and longer-term goals.
TCA's A Better Way for loan servicing and operations gives you the how-to on addressing your consumer lending risk.
Key deliverables include:
- Identifying compliance deficiencies and recommending corrections to help you pass future exams more easily
- Checking that you're complying with all relevant consumer and mortgage lending regulations
- Evaluating staff competence and training
Additional Compliance Topics
Regulatory Updates – Second Quarter 2025
Below is a link to the Regulatory Updates as of the end of Q2 2025. TCA provides A Better Way for you to track Compliance updates and keep your organization on track. TCA – A Better Way!
Executive Order on Disparate impact and What a Bank Should Know
On April 23, 2025, an Executive Order regarding Disparate Impact was issued. The Order states: “It is the policy of the United States to eliminate the use of disparate-impact liability in all contexts to the maximum degree possible.” In addition, it requires the assessment of pending investigations and litigation to extend to the Department of […]
Focus on Fraud and Suspicious Activity Reporting
A big focus of conversations in the AML/CFT world recently has focused on the increase in fraud schemes as a mechanism to generate illicit funds which are then ultimately laundered. Financial institutions of all sizes are feeling the impact of fraud schemes targeting their customers and their bottom lines. TCA – A Better Way!
What should AML Programs Learn from Consent Orders?
AML/CFT Consent Orders…AML/CFT Regulatory Fines. These are two phrases that compliance professionals all hear, and hope will never apply to their financial institutions. Yet these actions do occur frequently enough to make one wonder -what steps might be taken to avoid them? TCA – A Better Way!
FinCEN Advisories and Key Terms When Filing SARs
FinCEN issues public and non-public advisories to financial institutions in order to help educate them in detecting, preventing, and reporting potential suspicious activity to FinCEN. TCA – A Better Way!
What are MDI’s and the benefits of partnering with one?
Do you ever feel hesitant to engage with organizations in your community because you are unsure if the activity will qualify for CRA? You are not alone. Inconsistencies among the agencies as to what qualifies as CRA eligible activity can cause confusion and make discerning worthwhile partnerships from not-so-worthwhile partnerships that much more difficult. In […]
