Helping your team shape policies and procedures to strengthen your lending operations and allow you to withstand regulators' scrutiny
We perform exhaustive reviews to discover whether you're appropriately controlling and minimizing consumer lending risk.
Compliance in the consumer lending arena continues to get more complicated. Regulators have high expectations and there's an overflow of guidance from various federal agencies: CFPB, FDIC, OCC, and others. Plus, consumers have gotten savvier about their rights.
It's helpful to have a competent team to walk alongside you, ensuring that your lending policies are fair, that your loan servicing strategy is effective, and that you can measure, control, and minimize lending-related consumer risk and avoid consumer harm.
Numerous banks have placed their trust and confidence in TCA. Our team members, all former bankers, have real-life experience managing day-to-day consumer and mortgage lending compliance and preparing for regulatory exams.
We tap that deep expertise when we assess your loans, operations, and policies with the same scrutiny as examiners.
Our review includes:
- Looking at the consumer loan and mortgage documentation, checking for correct disclosures, borrowers' payments, and loan modifications.
- Ensuring that your written policies, procedures, products, and operations are current and reflect your agreement with borrowers.
- Identifying flood insurance coverage gaps.
- Evaluating your training and recommending changes, where necessary.
- Testing whether your procedures are adequate to minimize your risk.
Working with the TCA team is an investment in your future. Besides preparing for your exam, we advise you on modifications you can make to align your policies and procedures with your current needs and longer-term goals.
TCA's A Better Way for loan servicing and operations gives you the how-to on addressing your consumer lending risk.
Key deliverables include:
- Identifying compliance deficiencies and recommending corrections to help you pass future exams more easily
- Checking that you're complying with all relevant consumer and mortgage lending regulations
- Evaluating staff competence and training
Additional Compliance Topics
Government Shutdown: What Can You Do to Help?
Today’s complex world just got a whole lot more complex with the ongoing government shutdown. All of us, no matter where we are located, know someone who is experiencing a loss of income due to the impact of the government shutdown. We know someone who serves in the military or works in air traffic control […]
SAR FAQs
On October 5, 2025, FinCEN, along with the other prudential regulators, published new Suspicious Activity Report FAQs. TCA – A Better Way!
Regulatory Updates – Third Quarter 2025
Below is a link to the Regulatory Updates as of the end of Q3 2025. TCA provides A Better Way for you to track Compliance updates and keep your organization on track. TCA – A Better Way!
Turning Downtime Into Uptime: Using Regulatory Lulls to Fortify Compliance
The Critical Role of Compliance Management System Risk Assessment We are all familiar with the emphasis placed on meaningful risk assessments throughout our industry. Among the many risk assessments that should be created for banks, the Compliance Management Systems Risk Assessment (CMSRA) is perhaps the most important. The importance of a thorough Risk Assessment cannot […]
Regulatory Updates – Second Quarter 2025
Below is a link to the Regulatory Updates as of the end of Q2 2025. TCA provides A Better Way for you to track Compliance updates and keep your organization on track. TCA – A Better Way!
Executive Order on Disparate impact and What a Bank Should Know
On April 23, 2025, an Executive Order regarding Disparate Impact was issued. The Order states: “It is the policy of the United States to eliminate the use of disparate-impact liability in all contexts to the maximum degree possible.” In addition, it requires the assessment of pending investigations and litigation to extend to the Department of […]
