TCA

Advanced Compliance Workshop
2022-10-25 08:15 - 2022-10-26 15:00 (America/Chicago) | Mayo Clinic Heath Systems Event Center, One Civic Center Plaza, Mankato, MN, 56001, United States
Compliance is one the most important and most complex functions in banking. Make sure you’re on top of your game. This in-depth workshop is specifically designed for experienced compliance professionals who require the most up-to-date information affecting bank compliance, taught by the leading experts. Plus, you’ll have plenty of opportunity to learn from and network with your counterparts from across the state. Please note attendees should have at least one year of compliance experience and/or have attended the basic compliance school.
Presenter
Jerod Moyer – Banker’s Compliance Consulting. Jerod is the leader of Banker’s Compliance Consulting’s training productions. He is a Certified Regulatory Compliance Manager (CRCM) and Bankers Online Guru.
Brian Crow – TCA. Brian Crow is a nationally-recognized BSA/AML expert with a strong bank compliance management background and a welcome ability to provide focused educational support to TCA client banks.
Registration Fee
Member: $525
Each additional person from the same bank: $450
Qualified Non-Member: $950
Date & Times
October 25, 2022
Check in: 8:15
9:00 – 4:30
4:30 – 5:30 Social Hour on Tuesday evening
Workshop Agenda
Tuesday, October 25
8:15 – 9:00 a.m. Check-in
9:00 – 10:00 a.m. Reg E
10:00 – 11:00 a.m. BSA
11:10 – 11:45 a.m. Minnesota State Statutes
11:45 – 12:30 p.m. Lunch
12:30 – 1:45 p.m. Fair Lending
1:55 – 3:25 p.m. Overdraft
3:35 – 4:20 p.m. Compliance Auditor Panel
4:30 – 5:30 p.m. Social Hour
Wednesday, October 26
8:30 – 11:15 a.m. ECOA 1071
11:15 – 11:45 a.m. Q & A
11:45 – 12:30 p.m. Lunch
12:30 – 3:00 p.m. HMDA (optional)

IBA Fall Compliance Forum
2022-10-18 10:00 - 15:00 (America/Chicago) | The Regency Conference Center, 400 Regency Park, O Fallon, IL, 62269-1886, United States
New in 2022, the IBA’s Fall Compliance Forum provides an opportunity for bankers to meet in person and examine pressing issues constructively, exchange ideas, and share solutions among colleagues in a comfortable and professional environment. The agenda will provide timely updates on a variety of topics for you to take to your bank.
This page will be updated as facilitator and other details are confirmed.
Audience
Compliance Officers, Risk Managers, and Auditors
Fee Per Person
IBA Member $265
Nonmember $445

The Regency Conference Center 400 Regency Park
O Fallon, IL 62269-1886Map & Directions

Mastercard & Reg E Error Resolution
2022-10-06 13:30 - 15:30 (America/Chicago) | Virtual
Course description

Change creates compliance risk. In July 2020 Mastercard revised the arbitration process for more complex claims. Institutions that do not understand the new requirements could end up paying claims that they are not required to or fail to obtain credit from the merchant resulting in unnecessary losses. Knowing what information is needed to successfully recover funds via the chargeback process, but not run afoul of our investigation obligations under Reg E is a delicate tightrope.
Mastercard chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E applies to many cardholders’ disputes, and its provisions often differ from Mastercard’s chargeback procedures. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and when to ask a cardholder to contact the merchant before accepting their dispute.
In this fast-paced webinar we will compare and contrast Mastercard Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying Mastercard rules to assist customers and protect the issuer’s bottom line.
In this two-hour session, Brian will cover:

Mastercard chargeback process updates
Zero Liability coverage vs. Reg E liability schedule
CFPB Reg E FAQs
Business debit cards
Proper handling of a chargeback when Regulation E also applies
Reg E investigation tips
Enforcement Actions relating to Regulation E investigation procedures
Dispute resolution procedures

Written materials will be provided for the listener to refer to during the presentation.
WHO SHOULD ATTEND:
Front line staff tasked with accepting customer disputes
Chargeback processors, auditors, compliance officers

Visa & Reg E Error Resolution
2022-10-04 13:30 - 15:30 (America/Chicago) | Virtual
Course description

Change creates compliance risk. The methods for processing electronic funds transfers continues to evolve. Mobile applications, digital wallets, tokenization all can be used to access your customers’ debit cards. Correctly applying both Regulation E investigation requirements and the Visa chargeback rules to your claim can present financial and compliance risk to your institution if you get it wrong.
Visa chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E applies to many cardholders’ disputes, and its provisions often differ from Visa’s chargeback procedures. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and when to ask a cardholder to contact the merchant before accepting their dispute.
In this fast-paced webinar we will compare and contrast Visa Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying Mastercard rules to assist customers and protect the issuer’s bottom line.
In this two-hour session, Brian will cover:

Visa chargeback process updates
Zero Liability coverage vs. Reg E liability schedule
CFPB Reg E FAQs
Business debit cards
Proper handling of a chargeback when Regulation E also applies
Reg E investigation tips
Enforcement Actions relating to Regulation E investigation procedures
Dispute resolution procedures

Written materials will be provided for the listener to refer to during the presentation.
WHO SHOULD ATTEND:
Front line staff tasked with accepting customer disputes
Chargeback processors, auditors, compliance officers

BOL Operations Compliance Triage
2022-09-20 10:00 - 2022-09-21 18:00 (America/Chicago) | Virtual
Conference – TUESDAY – WEDNESDAY , September 20 – 21, 2022

TUESDAY, SEPTEMBER 20, 2022
Day 1

CENTRAL TIME

SESSION

9:00 – 10:00
Welcome and Discussion of our Changing Landscape

10:00 – 10:10
BREAK

10:10 – 11:00
Keeping current on overdrafts and fees

11:00 – 11:10
BREAK

11:10 – 12:00
Fair Banking with a UDA(A)P Hammer

12:00 – 1:00
LUNCH

1:00 – 2:00
BSA Update

2:00 – 2:10
BREAK

2:10 – 3:00
Reg E, EFT, P2P – Problems and Solutions

3:00 – 3:10
BREAK

3:10 – 4:30
Panel Discussion–Q and A

Adjourn – See you tomorrow!

WEDNESDAY, SEPTEMBER 21, 2022
Day 2

CENTRAL TIME

SESSION

9:00 – 9:30
Nonresident Alien Interest Reporting – Disaster Management

9:30- 10:00
Individual Retirement Account Issues and Changes

10:00 – 10:10
BREAK

10:10- 11:00
Regulation CC Holds

11:00 – 11:10
BREAK

11:10 – 12:00
Checks-Returns, Liabilities and Fraud

12:00 – 1:00
LUNCH

1:00 – 2:00
Avoiding Common Violations

2:00 – 2:10
BREAK

2:10 – 3:00
ACH odds and ends

3:00 – 3:10
BREAK

3:10 – 3:45
Legal Paperwork, Court Ordered Accounts, Power of Attorneys

3:45 – 4:30
Discussion–Q and A

Adjourn – Thank you for attending!

Welcome and Discussion of our Changing Landscape – During our welcome session we will cover where we left off from last year. What has happened in the Deposit Operations area and what are our major concerns in 2022. A special look at online account opening the good, the bad and the ugly. Learn how to set up accounts online.
Keeping current on overdrafts and fees – What are banks and credit unions doing about overdrafts and overdraft fees? Use of available balances for authorizations and triggering overdrafts has prompted regulators’ concerns, and some institutions have made changes. Depositor suits over multiple OD fees for a single item have made us realize that the required Reg. DD disclosures are not enough anymore. The Bureau has taken a broad swipe at “junk fees” everywhere, but it’s clear it’s targeting financial institutions. How can we navigate such choppy seas?
Nonresident Alien Interest Reporting – Disaster Management – Most financial institutions are out of compliance on nonresident alien interest reporting and W-8BENs. Learn how to complete the W-8BEN and how we report interest for those countries in the tax exchange program. Why we need a Foreign Taxpayer Identification Number and what we do if we don’t have it. Learn the difference between Customer Identification Programs and interest reporting.
Individual Retirement Account Issues and Changes – New life expectancy tables, death issues and pending legislation make IRAs a hot spot. Do you know what to do when someone dies on an IRA? If you don’t then you can make many errors which can be costly to your institution. SECURE Act 2.0 is pending in Congress and would increase RMDs to 75. Learn more during this session.
Regulation CC holds – Can banks be fined for violating Regulation CC? Of course they can! But how about penalizing the people making the decisions? The OCC has fined a bank’s president when his bank violated Reg CC by placing holds on ACH deposits. The Federal Reserve and the CFPB continue to kick the can down the road on bringing the regulation up to date and making remote-deposited and mobile-deposited checks subject to the funds availability requirements of the regulation. We’ll take a look at what’s happening and offer ideas for making Reg CC holds compliance a little easier
Panel Discussion–Q and A – Q and A session. The instructors take the questions submitted that day for discussion.
Fair Banking with a UDA(A)P Hammer – In March the CFPB provided banks with an early warning. We’ve had fair lending for loan products for a lifetime but a common answer to discrimination questions on the deposit side of the bank is that there is no equivalent to fair lending for deposits. But many of us have preached that “fair banking” is the right mindset. The CFPB has said that even unintentional discriminatory practices on the deposit side can be cited as an unfair practice. That’s the “U” in UDA(A)P and it’s the hammer that can beat you. We’ll nail down some preemptive practices so fair banking can be added to your compliance mindset.
BSA Update – YBeneficial ownership update and coverage of the new national database. When is it coming? What do customers have to do? This session will cover other fast breaking BSA issues from CTRs to Cyber Crimes. Learn more about today’s BSA.
Reg E, EFT, P2P – Problems and Solutions – Reg E continues to be an issue at many banks. The CFPB has updated a Compliance Aid in the form of FAQs. While it doesn’t have the force of the Reg, it might as well. If your bank isn’t understanding the FAQs, claims may be handled incorrectly and noncompliance can cost way more than paying claims even when you feel it’s not what Reg E intended. Let’s look at some claims and claims practices and understand the bank’s responsibilities.
Checks 2.0 – During this session a myriad of check issues will be covered such as forgery, alterations, forged endorsements. Timing and coding of return items and how it all can go sideways. Learn who eats the check from one of the industry experts.
Avoiding Common Violations – Do you know what the common violations in Operations are? You should. Your examiner does. And more, the examiner will look specifically for them. Why – because there is a strong possibility that if other banks have these problems, yours will. Not having those same issues is a plus as it can demonstrate attention to detail and leads them to see yours as a sound compliance program. This session will review the common compliance violations we are hearing about so you can learn from the mistakes of others.
ACH odds and ends – How long do you have to return an ACH check conversion entry if there was a stop payment in effect on the check when the ACH entry was posted? Is there anything you can do if you missed the stop and your customer missed the 60-day cutoff? What can you do if a consumer claims there are 12 unauthorized $150 ACH debits that are three years old on her account, and you have to refund the first three under Regulation E’s rules? Have you seen an increase in Same Day ACH transactions as an ODFI or RDFI? How has your bank or credit union addressed the increased risk that comes with the new larger Same Day entries since March, when the cap went from $100,000 to $1 million per entry?
Legal Paperwork, Court Ordered Accounts, Power of Attorneys – There is a high cost to mismanagement of legal paperwork. Adding signers to fiduciary accounts, not understanding what the fiduciary can do or not do, small estate affidavits and the variations in state laws on all these issues. Make sure you understand the risk of managing these accounts.
Discussion Panel – Q & A – Fascinating discussion of Hot Topics by industry experts. Your questions and the industry expert responses.

In addition, we encourage you to submit questions prior to the conference and we will do our best to incorporate the answers into the program. Simply email your questions to requests@bolconferences.com. Of course, we’ve also set aside time to answer your questions during the conference .
We’ll be monitoring operational compliance developments to bring you the up-to-the-minute information and guidance that you need.

2022 Regulatory Compliance Series
2022-09-19 08:00 - 2022-09-23 17:00 (America/Chicago) | Center for Banking Excellence, 3201 West White Oaks Dr., Suite 400, Springfield, IL, 62704, United States
Participation Options

IBA Center for Banking Excellence, Springfield
Live Streamed Via Zoom

Sessions

Program 1 – September 19 – Credit Compliance, Part 1
Program 2 – September 20 – Credit Compliance, Part 2
Program 3 – September 21 – Credit Compliance, Part 3
Program 4 – September 22 – Deposit Compliance
Program 5 – September 23 – BSA/AML Compliance & Regulators’ Forum

Facilitators: Programs 1, 2, and 3

Michelle Strickland, CRCM, is managing partner and co-president at TCA. Her banking background includes consumer, residential, and secondary market loan processing, and most recently at a large Indiana bank, responsibility for loan servicing, commercial loan processing, and documentation, and residential and consumer loan processing and documentation.
Monique Reyna, CRCM, is a compliance consultant at TCA with more than 25 years of lending experience. During her early banking career, she held positions in processing, underwriting, closing, post-closing, and servicing. Prior to joining TCA, she served as senior vice president of lending overseeing regulatory compliance within the lending department, including developing bank policies and procedures, conducting internal compliance reviews, and providing staff training.

Facilitator: Programs 4 and 5

Brian Crow, CAMS, managing partner and co-president at TCA, is a nationally recognized expert of Reg E and BSA/AML. He is an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that cover Visa/MasterCard chargebacks, debit card compliance, and fraud prevention. Crow was recognized as a Bankers Online Guru in 2011.

Attendee Profile
Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors, and Cashiers
Per Person Fee
IBA Member
All five programs: $1,225
Individual program: $265
Nonmember
All five programs: $2,045
Individual program: $445
Hybrid Event
llinois

All-Day BSA
2022-09-09 08:30 - 16:00 (America/Chicago) | Drury Lane Theatre, 100 Drury Ln, Oakbrook Terrace, IL, 60181, United States
Speakers & Topics :

BSA/AML Reform – What has Changed and What’s on the Horizon?

Robin Guthridge, Director, Wipfli LLP

Law Enforcement Update, SARs and Fraud

Jennifer French, Senior Financial Investigator, Madison Associates, Inc.

BSA/AML Risk Assessment

Brian Arrington, BSA/AML Examiner, Federal Reserve Bank of Richmond
John McVoy, Director of Financial Crimes Risk Management, Heartland Financial

Rapid Fire Q&A send questions in advance to Speaker Questions

Brian Crow, Managing Partner & Co-President, TCA
Robin Guthridge, Director, Wipfli LLP
Helen Touchton, Independent Compliance Consultant

Cyber Events

Brian Crow, Managing Partner & Co-President, TCA

Sanctions Environment with Russia

Tara Dziengel, SVP Global Head of Anti-Money Laundering, Northern Trust
Jamie Gathing, VP Compliance Manager, Northern Trust

Enforcement Action Update

John Geiringer, Partner, Barack Ferrazzano Financial Institutions Group

Registration and Breakfast begins at 7:45 am
Session runs from 8:45 am to 4:00 pm

Last day of registration is end of business on September 6, 2022
As a reminder, CCA no longer accepts cash or checks as payment for meetings or membership dues. Payment is only accepted in advance by debit or credit card via our website. Registration for meetings or membership will not be considered complete without prepayment. CCA is no longer able to invoice for events and entry will be denied if payment has not been received. Payment can be made in advance using a debit or credit card via CCAs PayPal page. Failure to pay in advance may result in removal of registration for the event.
Speakers and Topics may be subject to change.
This session has been approved for 6.5 CRCM credits, ACAMS credits are pending.
This session is not to be recorded electronically without written permission from the Chicagoland Compliance Association and all speakers. materials and opinions shared from the speakers are not necessarily those of the organization they represent and therefore, unless otherwise indicated, should be assumed personal and not indicative of any implied liability or accountability back to the respective organization.
Reservation cancellations received by the CCA after the registration deadline of September 6, 2022 will not receive a refund.
By registering for the event, the registrant agrees to adhere to Drury Lane and/or City of Oakbrook Terrace COVID requirements at the time of the event.
If after registering you do not see the “Thank You” page or you do not receive a confirmation email within two days, then your registration has not been received. Please email the CCA.
If you are unsure if your institution is a CCA member, please check here first. There will be no refunds in the event of an overpayment.
Click here to register for the event.

Compliance School (Virtual) – Co-Sponsored by Virginia Bankers Association & North Carolina Bankers Association
2022-06-01 08:00 - 17:00 (America/Chicago)
Compliance School consists of two tracks, Lending and Deposits, and is designed for entry-mid level compliance personnel.
In 2022, the VBA and NCBA will join together to host the virtual school with a three day Lending track and a one day Deposits track.
Deposits Track
Consumer deposit products, services and delivery methods have changed dramatically due to the Dodd-Frank Act. Regulatory amendments and new interpretations have created an extremely complex deposit environment. This program provides a comprehensive discussion on critical deposit account rules and discusses the implications of UDAAP and the subjectivity of enforcement. Compliance officers and personal bankers will be better prepared to identify solutions in the deposit account front-line sales and operations areas.
Reg D: NOW Eligibility and Reserve Requirements

Repeal of the withdrawal restrictions on savings and money market accounts
Regulatory minimum and your bank’s early withdrawal penalty
What are the reserve requirement rules? How do they impact compliance?
Interest-bearing DDA vs. NOW accounts – they’re not quite the same.
Interest premium rules – Do they still matter?

Reg E: Electronic Funds Transfer Act

Disclosures and notices
Resolving error claims
Electronic check conversion
Customer education
Remote deposit capture
Mobile banking
Foreign remittance rules
Payroll card and gift card rules
Examination trends and frequent findings
Overdraft Opt-ins

Reg CC: Expedited Funds Availability Act

Disclosures and notices
Implications of item posting order.
Common hold notice errors
Check 21
Remotely Created Checks

Reg P: Privacy and Information Sharing “Opt Outs”

Reg P rules
Model form (01/01/11)
Connection with FCRA sharing
Do not market/Do not solicit policies.
New CFPB annual disclosure rules

Reg S: Right to Financial Privacy

Government information requests
Reimbursement

Fair Credit Reporting Act/ID Theft “Red Flags”

Address discrepancies
Credit report alerts
Other “red flags”
Affiliate marketing
Annual report

Reg DD: Truth in Savings Accounts (TISA)

Disclosures and notices
Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
The higher-risk parts of the rules (e.g., inconsistent terminology, products/terms changes)
Advertising compliance
Common disclosure errors
Courtesy Overdraft Programs

Compliance School (Virtual) – Co-Sponsored by Virginia Bankers Association & North Carolina Bankers Association
2022-05-26 08:00 - 17:00, 2022-05-23 08:00 - 17:00, 2022-05-16 08:00 - 17:00 (America/Chicago)
Compliance School consists of two tracks, Lending and Deposits, and is designed for entry-mid level compliance personnel.
In 2022, the VBA and NCBA will join together to host the virtual school with a three day Lending track and a one day Deposits track.
Lending Track
Consumer loan product regulations are more complex and detailed than ever with more significant changes and guidance becoming effective at regular intervals. With greater scrutiny comes higher risk of noncompliance and the likelihood of enforcement action and/or civil money penalties.
This program offers a comprehensive discussion of consumer compliance regulations and effective assessment methods. Lenders and compliance officers will be better prepared to effectively audit, train, and manage the bank’s compliance lending requirements.
Reg B: Equal Credit Opportunity Act

Equal treatment and fair lending considerations
Application stages: inquiries, incompletes, withdrawals, denials, and approvals
Collection of government monitoring information
Adverse action rules and business loan denial options
New requirements for providing copies of appraisals and evaluations.

Fair Credit Reporting Act

Permissible purpose
Requirements of users of consumer reports• Duties of furnishers of information to a CRA
Requirements relating to identity theft.

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

The FTC Act/Dodd-Frank Act
Standards for determining what is unfair, deceptive or abusive.
Deceptive acts and practices
Abusive acts or practices
Managing risks

Flood Disaster Protection Act

Flood insurance eligibility and determination
Private Policy requirements and challenges
Required notification and acknowledgment.
Insurance and escrow requirements
Force placed insurance, penalties and liabilities.
What examiners look for in a flood exam.

Reg C: Home Mortgage Disclosure Act (HMDA)

Requirements, responsibility and reporting
Loan application register
Setting HMDA audit sampling sizes
Discuss common violations.
Discuss expanded data field.

Reg Z: Truth in Lending Act

Coverage and exemptions
Finance charges, annual percentage rate and amount financed
Adjustable-rate mortgage (ARM) disclosures
Mortgage transfer disclosure
Right of rescission
Higher-priced mortgage loans
Homeownership counseling
Ability-to-Repay / Qualified Mortgage rules

Reg X: Real Estate Settlement Procedures Act (RESPA)

Homeownership counseling
General disclosure requirements
Restriction of fees
Escrow accounts
Mortgage servicing and error resolution procedures
Early intervention requirements, continuity of contact, and loss mitigation procedures

Homeowners Protection Act (PMI)

Coverage
Cancellation and termination
Disclosure requirements
Civil liabilities

Reg Z: TILA-RESPA Integrated Disclosures

Loan estimate
Closing disclosure
Tolerances

Military Lending Act

Coverage
Lending limitations / Prohibited practices
MAPR calculation
Disclosure requirements

2022 Advanced BSA/AML Academy
2022-05-17 08:00 - 2022-05-18 17:00 (America/Chicago) | Center for Banking Excellence, 3201 West White Oaks Dr., Suite 400, Springfield, IL, 62704, United States
Hybrid Delivery Options (select your preference when registering)
May 17-18 – IBA Center for Banking Excellence, Springfield OR Live-Streamed via Zoom 9:00 a.m. – 4:00 p.m.
BSA/AML is in its 52nd year! This session focuses on the latest changing BSA arena and offers tips and tools to develop and manage an “adequate” and “an effective and reasonably designed” BSA program. A regulator panel and special guest speaker will also be part of this year’s agenda. Receive a training program manual, an updated FFIEC BSA/AML Examination Manual, a resource manual (packed with examples, forms, templates, handouts), and opportunities to network with peers on current challenges and trends.
Recap of Major AML/BSA Trends in 2021-2022 Focus on current BSA/AML trends and the regulatory guidance that outlines the responsibility for BSA/ AML compliance.
2022 Update of BSA Reform and Priorities – National Defense Authorization Act We’ll focus on an update, discuss the key BSA/AML priorities, including Terrorist Financing and Proliferation Financing, as well as recommendations for proactively meeting regulatory expectations.
FinCEN Updates and Impact of the FFIEC BSA/AML Examination Manual Key update takeaways with a focus on enhancing the banks’ policies, procedures, and processes are highlighted.
Preparing for the BSA/AML Examination – Learning from Recent Enforcement and Audit Findings Often bankers comment that enforcement actions only happen to the big banks. Regulators are encouraging senior management and boards to stay abreast of enforcement actions. We will examine recent consent order(s) with specific BSA violations to share with senior management and includes recommendations and best practices for ongoing preparation and organization for audits and examinations.
What are the Examiners and Auditors BSA/AML Pulse Points? Bankers have the opportunity to share and learn from other bankers what the current hot topics are during recent BSA/AML examinations and audits.
Revisiting the BSA/AML Compliance Risk Assessment The enhanced focus on using risk assessments to increase AML program effectiveness is consistent with federal and state regulatory priorities. Many of the recent BSA/AML regulatory exam findings cite BSA/AML and OFAC risk assessments lacking detailed analysis to identify risk within the customer base. This session revisits the BSA/AMLrisk assessment process and provides additional insight, tips, and recommendations.
High-Risk Products and Services and “Other Illicit Financial Activity” Taking a risk-focused approach to high-risk customers versus “The List” will require additional onboarding and due diligence. This session focuses on best practices for risk-focused high risks as well as other illicit financial activity including cybersecurity, elder financial exploitation, and fraud.
Cannabis Banking Update – From Hemp to Delta 8 to Weed Marijuana continues to be one of the key topics in financial institutions with states legalizing medical or recreational marijuana. This session focuses on the key elements for banking and not banking cannabis-related products.
Emerging Payment Trends and Risks As our banks move to increased online banking services, the BSA implications will be impacted exponentially. ACH payments are quickly becoming one of the primary means of non-cash payment. This session focuses on best practices in proactively mitigating risks in relation to the increasing changes in the payments arena.
Banking Virtual and Digital Currency Are you interested in gaining a better understanding of virtual and digital currency This session will focus on information to help understand your institution’s overall exposure or quantify the risks of getting more deeply involved in these businesses?
Educating the Bank and the Board: Ongoing Learning This session includes practical tips and job aids to assist with ensuring training is more than just a “check in the box.”
Human and Wildlife Trafficking Financial institutions that properly identify indicia of human trafficking are critical to law enforcement’s efforts to combat human trafficking. The pandemic aggravated the conditions that lead to human trafficking and can occur in a wide variety of industries. In addition, the proceeds related to wildlife trafficking are estimated to be between $7 and $23 billion annually. According to FinCEN, financial institutions play a critical role in “identifying wildlife trafficking and protecting the U.S. financial system from associated illicit finance through compliance with their BSA obligations.” This session highlights key musts and recommendations for identifying and mitigating risks associated with human and wildlife trafficking.
OFAC and Sanctions Compliance Update FATF is the most important watchdog to deter jurisdictions that may allow money laundering, terrorist financing, and other illicit and corrupt activity to go on in their countries. This session focuses on the latest OFAC updates, how our changing world impacts regulations, as well as best practices for maintaining OFAC compliance.
What’s Ahead in 2022 – Tips, Tools, and Takeaways We wrap up and highlight upcoming proposed rulemaking and key initiatives that are on the horizon for BSA/AML.
Facilitator
As a former banker, Dianne Barton, Founder & President of Performance Solutions, Inc., provides a full array of bank-specific learning solutions including leadership and management development, regulatory and compliance implementations, retail growth strategies, sales & service culture development, strategic planning, is recognized as “real world solutions” by both regional banks and community banks.
ABA Professional Certifications
Approved for 14.5 CAFP, CRCM credits
Fee Per Person
Members $505
Nonmembers $875
Hybrid Event
llinois

2022 BSA/AML Top Gun Conference
2022-03-08 09:00 - 2022-03-09 17:00 (America/New_York) | Virtual
Despite all the challenges that 2021 presented for us, the 2021 Top Gun Conference proved to be a huge success with more participants than any other that I have attended. The virtual format provided a wonderful opportunity to train multiple employees on relevant topics without costly travel or disruption to daily routines. Recorded sessions allowed you to spend time training when it was convenient for you and to share relevant sessions with other departments. BOL Conferences heard you loud and clear, so we are going to provide the same convenient remote option for Top Gun 2022!
BSA is constantly evolving, and this past year was no exception. With the passage of the Anti-Money Laundering Act (AMLA) in December 2020, FinCEN has its work cut out for it with putting together new studies, new priorities, and new regulations. Our team of expert speakers is closely monitoring these developments so that we bring you the most current information you need to know for your BSA Program. Additionally, Top Gun continues to be your best resource for the practical application of BSA requirements whether you are developing a training program, completing Suspicious Activity Reports, or trying to stay current with the hot topics and changing rules.
Top Gun provides the relevant information you need in easy-to-understand discussions. One of the impacts of an increase in remote banking due to COVID has been an increase in cyber related fraud and online scams. However, many BSA Officers may not be well versed in “tech” language which complicates the SAR decision making process. This year we are going to cut through the “technobabble” and provide guidance on how to evaluate what constitutes a cyber event and what steps you need to take.
Feedback from previous conferences indicates that our question-and-answer sessions continue to be some of the most popular time during the conference. Have a question? Ask it! There is a good chance that one of your fellow participants has the same question. Have a topic suggestion? Submit it to topgun@bolconferences.com. This is your conference, and we want to provide relevant topics to support your BSA Program.
I would like to personally invite you to join me and our expert speaker panel on March 8th and 9th for Top Gun 2022.
I look forward to “seeing” all of you on March 8th and 9th.
Warm regards,
Brian Crow
BOL Conferences Coordinator
P.S. Register early!
SAR Completion – Deborah Crawford
Here a checkbox, there a checkbox, everywhere a checkbox! The Suspicious Activity Report is one of the most complex documents we must complete. Nuances abound in the various types of suspicious activity we are expected to report, and the types of products and instruments involved in the suspicious activity. In this session we will walk you through the report line by line to help you make sure nothing gets missed when you are filing your reports.
What Happened Since Last Year? – Brian Crow
It was another busy year for FinCEN due to the passage of the Anti-Money Laundering Act in December 2020 and another year of growing electronic crime due to the continuation of COVID. We’ll bring you up to speed on current happenings in the Bank Secrecy Act, recent enforcement actions, and changes that may be on the horizon.
De-risking customers – Deborah Crawford
When evaluating customer risk, compliance risk, financial risk, and legal risk are often the first that come to mind. However, reputation risk is quickly catching up. The decision to provide banking services to a particular individual or industry could be impacted by a desire to avoid affiliation with “social hot buttons” such as cannabis or adult entertainment. In this session we will discuss how to evaluate and document our risk tolerances and what steps we should take to mitigate risk.
Building a Training Program – Deborah Crawford
Many institutions take a “checkbox” approach to BSA training. Assign everyone an online BSA course and we’re good for another year, right? The regulatory requirements are that each employee receive job specific BSA training that includes general BSA knowledge and institution specific policy and procedures. Simply checking a box does not address this requirement. In this session we will cover the steps you should consider to build a comprehensive training program for new and current employees, the BSA Department and your board to ensure everyone has the knowledge they need for a successful BSA Program.
Suspicious Activity Priorities and Red Flag Monitoring (Parts I and II) – Victor Cardona
One of the requirements of the Anti-Money Laundering Act was for FinCEN to publish AML priorities to highlight the types of crimes it sees as presenting the greatest risk to the United States. FinCEN published a list of eight priorities on June 30, 2021. They include corruption, cybercrime, terrorist financing, fraud, transnational criminal organization activity, drug trafficking organization activity, human trafficking and human smuggling, and proliferation financing. While this publication did not create any new rules for our BSA Programs, we should be mindful of these types of activities should they occur through our institution. In this two-part session, we will cover four of the eight priorities in each and discuss red flags you should consider in your monitoring to determine if this activity is taking place.
Insider Abuse Monitoring and Reporting – Robin Guthridge
One of the most delicate types of investigations we must conduct is in suspected cases of insider abuse. On one hand we want to protect the institution and its customers from loss and on the other, not tip off the insider that we suspect something is wrong until we complete our investigation. Matters can be further complicated if the insider is a board member or high-level executive who would normally receive updates of SARs. This session will provide suggestions and processes for managing internal investigations and SAR reporting.
What Qualifies as a Cyber Event? – Brian Crow
Cyber Events are one of FinCEN’s eight AML Priorities. However, many BSA Professionals have limited IT backgrounds and struggle to know when a Cyber Event SAR is needed or how to complete one. In this session, we will consider FinCEN’s cyber event guidance and explore several scenarios to help you understand when SARs are required and how they should be completed. We’ll also define some of the more complex cyber lingo to help guide you along the way.
Banking the Cannabis Industry – Robin Guthridge
As prevalent as the cannabis industry has become in states where it is legal in some form, it is likely not a matter of “if” you’re banking it, but “how much” and “do you know” that you are banking it. In absence of any guidance since 2014 on marijuana and 2020 on hemp, cannabis continues to present risk and treacherous terrain for the financial industry. In this session we will cover the status of federal legislation and best practices for due diligence and ongoing monitoring.

The One Conference
2022-03-03 08:00 - 2022-03-04 17:00 (America/New_York) | Embassy Suites Peoria, 100 Conference Center Drive, East Peoria, IL, 61611, United States
Regulatory Compliance – Assigning Responsibility
Presenter: Brian Crow, Managing Partner & Co-President, TCA®
The volume of compliance regulations for which your financial institution is responsible continues to expand. Ten years after the passage of the Dodd-Frank Act, the CFPB is still writing regulations to implement that Act. The compliance officer is ultimately responsible for providing oversight of the institution’s compliance function, but compliance is not solely that individual’s responsibility. In order to have a successful compliance management system, compliance must be the responsibility of all employees within the organization, starting with the board of directors who establish a culture of compliance to front-line staff that carries out day-to-day functions. In this session, we explore the responsibilities for staff, management, departments heads, compliance department, and audit to help you evaluate the compliance structure within your organization.
Learning Objectives:

Understand the components of a compliance management system and the role that each employee plays.
Explore responsibilities of three lines of defense for compliance monitoring and audit
Evaluate case studies to understand what areas of compliance management broke down.

2021 Regulatory Compliance School
2021-11-01 08:00 - 2021-11-04 17:00 (America/Chicago) | NCBA Office, 33601 Haworth Drive, Raleigh, NC, 27609, United States
PROGRAM INFORMATION
This program is being presented by TCA. The Regulatory Compliance School is geared towards establishing a strong knowledge base for compliance professionals. Their unique approach is comprehensive and lauded by attendees as an effective, interactive, and fun way to learn about compliance. This program will be broken into two parts: Deposit Compliance and Lending Compliance.
Day 1: Deposit Compliance
Consumer deposit products, services, and delivery methods have changed dramatically due to the Dodd-Frank Act. Regulatory amendments and new interpretations have created an extremely complex deposit environment. This program provides a comprehensive discussion on critical deposit account rules and discusses the implications of UDAAP and the subjectivity of enforcement. Compliance officers and personal bankers will be better prepared to identify solutions in the deposit account front-line sales and operations areas. Specific topics for this day include:

Reg D: Account Definitions
Reg E: Electronic Funds Transfer Act
Reg CC: Expedited Funds Availability Act
Reg P: Privacy and Information Sharing “Opt Outs”
Reg S: Right to Financial Privacy
Fair Credit Reporting Act/ID Theft “Red Flags”
Reg DD: Truth in Savings Accounts (TISA)
Courtesy Overdraft Programs

Days 2 – 4: Lending Compliance
Consumer loan product regulations are more complex and detailed than ever, with more significant changes and guidance becoming effective at regular intervals. With greater scrutiny comes higher risk of noncompliance and the likelihood of enforcement action and/or civil money penalties. This program offers a comprehensive discussion of consumer compliance regulations and effective assessment methods. Specific topics for these days include:

Reg B: Equal Credit Opportunity Act
Fair Credit Reporting Act
Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
Flood Disaster Protection Act
Reg C: Home Mortgage Disclosure Act (HMDA)
Reg Z: Truth in Lending Act
Reg X: Real Estate Settlement Procedures Act (RESPA)
Homeowners Protection Act (PMI)
Reg Z: TILA-RESPA Integrated Disclosures
Military Lending Act

SPEAKER INFORMATION
Stay tuned for speaker details!
LODGING INFORMATION
The NCBA has secured a corporate rate at the Raleigh North Hills Hilton, which is $182/night. To make a reservation at this discounted rate, please use the link below.
Book your corporate rate for the NC Bankers Association

Regulatory Compliance Series - In Person
2021-09-20 08:30 - 2021-09-24 16:30 (America/Chicago) | Center for Banking Excellence, 3201 West White Oaks Dr., Suite 400, Springfield, IL, 62704, United States
Earn the IBA’s Certificate in Regulatory Compliance by participating in the entire series or any combination of the five informative programs. View Brochure
Program 1 | Credit Compliance, Part 1
Reg B: Equal Credit Opportunity Act
Fair Credit Reporting Act
Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
Flood Disaster Protection Act
Reg C: Home Mortgage Disclosure Act (HMDA)
Program 2 | Credit Compliance, Part 2
Reg Z: Truth in Lending Act
Reg X: Real Estate Settlement Procedures Act (RESPA)
Program 3 | Credit Compliance, Part 3
Homeowners Protection Act (PMI)
Reg Z: TILA-RESPA Integrated Disclosures
Military Lending Act
Program 4 | Deposit Compliance
Reg D: NOW Eligibility and Savings / MMDA Limits
Reg E: Electronic Funds Transfer Act
Reg CC: Expedited Funds Availability Act
Reg P: Privacy and Information Sharing “Opt Outs”
Fair Credit Reporting Act / ID Theft “Reg Flags”
Reg DD: Truth in Savings Accounts (TISA)
Program 5 | BSA/AML Compliance and Regulators’ Forum
BSA/AML and USA Patriot Act
Regulators’ Forum
Audience
Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors and Cashiers
While the material covered in this series is geared toward entry and intermediate level positions, these courses are perfect to find out what’s changed, to brush up on areas that you may be less familiar with, or to earn continuing education credits.
Continuing Education Credits
ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. Regulatory Compliance Series has been approved for 8 CAFP, 40 CRCM credits. Credit Breakdown: Program 1-CRCM 8 credits, Program 2-CRCM 8 credits, Program 3-CRCM 8 credits, Program 4-CRCM 8 credits and Program 5-CAFP, CRCM 8 credits. This statement is not an endorsement of this program or its sponsor.
The IBA is recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation. Public accountants licensed in the state of Illinois will earn 35 credits of continuing professional education credit for attending the five-part series (7 credits per program).
Per Person Full Series Fee (Refreshments and Lunch Provided)
M $1099 / NM $1949
Per Person Individual Program Fee (Refreshments and Lunch Provided)
M $249 / NM $419
OnDemand Access through November 24, 2021

Center for Banking Excellence Visit Website3201 West White Oaks Drive, Suite 400
Springfield, IL 62704-6457

IBA Annual Conference: It's Your Show
2021-08-11 08:00 - 2021-08-14 17:00 (America/Chicago)
ANNUAL CONFERENCE: IT’S YOUR SHOW

August 11-14 | Branson Convention Center
A Hybrid Event: In-person and Streamed thru the Illinois Bankers Event app

Host Hotel
Hilton Branson Convention Center
200 East Main Street, Branson, Missouri 65616
Phone: 866-442-0959
Book A Room
In-person / Virtual Pass
Virtual bank organizations registering by July 16 receive a special swag bag!

In-Person (per person)
Bank Member: $595
Bank Non-Member / Associate Member: $995
Guest (Spouse/Friend/Outside Directors): $395

Virtual Experience (per organization / single fee with unlimited attendees)
Member Bank $995
Non-Member Bank / Associate Member $1,395
Upon registration, the registrant will receive an all-access pass confirmation email. It will include a sample team message, registration link and a promo code to be shared with the entire team.
Special Bank Member Offers

Ultimate Experience: $995 per organization
Single In-Person + Virtual Experience
Be present in Branson and allow everyone back at the bank to virtually stream the sessions.

Ultimate VIRTUAL Experience: FREE
Allow everyone at your organization to stream the sessions for FREE when two or more paid bank registrants attend in-person.

Managing an Effective Compliance Program
2021-03-11 09:00 - 2021-03-12 12:00 (America/New_York) | Virtual
Effective compliance management requires a mastery of both compliance know-how plus people and project management skills. This program examines strategies for effective compliance management featuring a detailed CMS model discussion with a focus on risk assessments, vendor management, and complaint response. The session applies the compliance infrastructure and regulation foundation to your day-to-day needs and job demands, with a focus on the most pressing issues and topics.
Agenda – Day 1 – 9:00 a.m. – 12:00 p.m.
Regulatory Process

Laws/regulations and bank’s involvement in the process
Current regulatory trends

Compliance Management Systems

Board and management oversight
Comprehensive program

Policies and procedures
Risk assessment
Change control
Maintaining compliance competence
Vendor management (from the compliance officer’s perspective)
Corrective action

Agenda – Day 2 – 9:00 a.m. – 12:00 p.m.
Audit/Review

Monitoring

Identifying activities that need to be periodically monitored
Identifying how often monitoring should occur
Reporting monitoring findings
Tracking identified issues

Independing Reviews

Identifying areas, rules, or activities
Determining frequency
Process review, transaction testing, or both
Oversight

Consumer Complaints

Formal response to written complaints (includes e-mail)

Direct from consumers
Through regulatory agencies
Through Better Business Bureau or other sources

Responding to verbal complaints
Tracking complaints (including verbal) to identify:

Inconsistencies
Possible UDAAP issues
Possible fair lending issues

Preparing for Examination

Planning ahead
Being prepared
Controlling the examiner interview process
Handling exceptions
Participating in the “wrap up” meeting
Potential penalties

Facilitators
Michelle Strickland, CRCM, is managing partner and co-president at TCA. Her banking background includes consumer, residential and secondary market loan processing, and most recently at a large Indiana bank, responsibility for loan servicing, commercial loan processing and documentation, and residential and consumer loan processing and documentation.
Brian Crow, CAMS, managing partner and co-president at TCA, is a nationally recognized Reg E and BSA/AML expert. He is an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that cover Visa/MasterCard chargebacks, debit card compliance and fraud prevention. Crow was recognized as a Bankers Online Guru in 2011.
Continuing Education
ABA 7.25 CRCM Credits
Per Person Fee
(Includes OnDemand Access through May 12, 2021)
M $249 / NM $419

2021 BSA/AML Top Gun Conference
2021-03-02 08:00 - 2021-03-03 16:00 (America/New_York) | Virtual
Here’s a list of topics we are working on for TOP GUN 21. Because we endeavor to offer the most timely and relevant topics, the topics posted here are subject to change. If any changes are made, this page will be updated to reflect the modifications.
What Happened Since Last Year?
Perhaps a better question is “What didn’t happen last year?” This introductory session will cover suspicious activity trends during the pandemic, recent enforcement actions, FinCEN advisories, SAR disclosures, and BSA hot topics that made the headlines.
Managing Cannabis Risk
FinCEN provided additional guidance to provide banking services to hemp related businesses. However, there have been no updates relating to marijuana, CBD Oil and other cannabis derived products or for businesses that indirectly provide services to the cannabis industry. As the number of states with some form of legalized cannabis product grows, the need to align your policy and procedures with your board’s appetite for risk grows. In this session we will provide an overview of a cannabis risk program and demonstrate how to align it with current guidance.
Managing remote audits/exams in a pandemic environment
Although the pandemic has altered many of our routines, regulators continue to conduct periodic examinations and the requirement for independent oversight of the BSA Program remains. Managing the process while rotating staff at the office or working from home presents some unfamiliar challenges. In this session we will explore steps prior to, during and after the audit/exam to aid in having a successful engagement.
BSA Updates on the National Defense Authorization Act.
The Anti-Money Laundering Act of 2020 will make significant changes to the BSA/AML landscape. This is the most substantial anti-money laundering and counter terrorism legislative reform since the implementation of the USA Patriot Act of 2001. We will discuss the major provisions of the Act, and the effect they will have on the U.S. banking system.
Suspicious Activity Monitoring in a Pandemic
What’s the New Normal? During this session we will talk about the factors that may have affected your transaction monitoring. Your customer’s new normal could be affecting existing baselines and cause you difficulties in figuring out when they are over and under normal transactions. We will talk about movements from cash to electronics, person to person payments, virtual currency and more. Normal is not just a dryer setting, it’s your customers business profile. We may have new baselines to consider for pandemic purposes.
COVID and Medical Services Fraud
Imposter and Money Mule Schemes
COVID and Cybercrime
Payment Protection Program Loan Fraud
CTR Updates, Pending, Final and everything in between
FinCEN made several changes to the CTR Filing instructions in the last year to make the report more useful to law enforcement. The changes increase transparency in persons’ roles in the transaction, but also mean additional filing requirements for us. To further cloud matters, compliance for some of the new rules is mandatory, while others have been suspended due to the pandemic. This session will walk you through all of the new requirements, noting which are effective and which are delayed and provide examples of how to comply with the new instructions.
Account opening during a pandemic
The pandemic has resulted in lobbies being closed or reduced to in-person by appointment only. Many institutions encourage use of technology as an alternative to encourage social distancing. This may include online applications and/or online account opening. For institutions that have not previously offered these options, ensuring that new processes comply with Customer Identification Program and Bank Secrecy Act requirements is a critical piece of offering this service delivery option to our clients.
Virtual Currency: Exchanges Masquerading as Users
Virtual Currency continues to emerge as a hot button for BSA/OFAC risk. FinCEN and the U.S. Treasury published joint advisories regarding the risk of virtual currency money transmissions being used to funnel funds to sanctioned persons. While your customer may not be a virtual currency transmitter, they could be a victim of data breach which leads them to send virtual currency to the fraudsters. In this session we will explore your monitoring and SAR-filing responsibilities relating to virtual currency transactions.
Enhanced Due Diligence: Moving away from the checklist
FinCEN published guidance relating to collecting enhanced due diligence for politically exposed persons and non-government organizations. On the one hand, these documents serve as a guide for what types of questions to ask these customers. However, we can’t stop our review just because we receive the answers. All EDD guidance urges a risk-based approach to the information we collect. These documents should serve as a guide for collecting pieces of the EDD puzzle for certain customer types. Collection of this information does not guarantee compliance. We still must put the pieces of the puzzle together to tell a story about our customer to document our understanding of the relationship.
Risk-based BSA/AML Program
“What does BSA require of your Program” vs. “What is a good idea to do for your Program?” If we had unlimited resources, we may not care how much time, energy and money is used to comply with BSA. However, the reality is that we don’t monitor every customer and every transaction. Recent guidance indicates that examiners are taking a risk-based approach and we are encouraged to do the same. Before we take this as carte blanche to start cutting back on our processes, this session will help identify relevant risk factors we should consider and how that translates to policy and procedures.
If there is topic you would like to see, send us an email at requests@bolconferences.com and
tell us … this is YOUR conference, so please tell us what Y O U want to hear.

Mastercard & Reg E Error Resolution
2020-10-16 10:00 - 12:00 (America/Chicago) | Virtual
Change creates compliance risk. In July 2020 Mastercard revised the arbitration process for more complex claims. Institutions that do not understand the new requirements could end up paying claims that they are not required to or fail to obtain credit from the merchant resulting in unnecessary losses. Knowing what information is needed to successfully recover funds via the chargeback process, but not run afoul of our investigation obligations under Reg E is a delicate tightrope.
Mastercard chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E applies to many cardholders’ disputes, and its provisions often differ from Mastercard’s chargeback procedures. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and when to ask a cardholder to contact the merchant before accepting their dispute.
In this fast-paced webinar we will compare and contrast Mastercard Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. We will discuss the impact of “Chip Liability Shift” on the chargeback process. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying Mastercard rules to assist customers and protect the issuer’s bottom line.
In this two-hour session, Brian will cover:

Mastercard chargeback process updates
The latest in EMV Chip card Fraud
Zero Liability coverage vs. Reg E liability schedule
Provisional credit requirements
Business debit cards
Proper handling of a chargeback when Regulation E also applies
Reg E investigation tips with and without written confirmation
Enforcement Actions relating to Regulation E investigation procedures
Dispute resolution procedures

Written materials will be provided for the listener to refer to during the presentation.

VISA and Reg E Error Resolution
2020-10-13 13:30 - 15:30 (America/Chicago) | Virtual
VISA chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E will also apply to may cardholders’ disputes, and its provisions often differ from VISA’s chargeback procedures. That can leave us wondering how long we have to complete an investigation, when to provide provisional credit, and when to ask a cardholder to contact the merchant before accepting their dispute.
In this fast-paced webinar we will compare and contrast VISA Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. We will discuss the impact of “Chip Liability Shift” on the chargeback process. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying VISA rules to assist customers and protect the issuer’s bottom line.
In this two-hour session, Brian will cover:

VISA chargeback codes
Zero Liability coverage vs Reg E Liability Schedule
Provisional credit requirements
Business debit cards
Proper handling of a chargeback when Regulation E also applies
Reg E investigation tips with and without written confirmation
Enforcement Actions relating to Reg E Investigation Procedures
Dispute resolution procedures

Written materials will be provided for the listener to refer to during the presentation.

Operations Compliance Triage Conference
2020-09-23 08:00 - 2020-09-24 17:00 (America/Chicago) | Virtual
At BOL Conferences, we are always on the lookout for ways to help bankers cope in an ever-changing environment. What we have experienced during the last several months certainly qualifies!
Now, with the added challenge of operating in the midst of a worldwide pandemic, we find ourselves in a unique position. With the wealth of knowledge accumulated at BankersOnline combined with access to the industry’s most experienced gurus, we stand ready to help you with the targeted strategies, guidance, and solutions that will allow you to navigate in these fast-moving times.
Even prior to the recent health crisis, we were monitoring many developments affecting operations. From the entire alphabet soup of regulations (Reg E, CC, DD, and on and on) to implementing new rules (like those impacting RMDs, CTRs, and NRA interest reporting) to account issues (from opening online accounts to deceased accounts) our team of bankers and industry experts has been digesting all the changes and developed an information-packed program filled with strategies, guidance, and practical tips that will help with the nuts-and-bolts work you are responsible for each day. We’ve seen a lot of changes – and we have you covered.
We are excited to add the bank Operations Compliance Conference to our conference lineup and we commit to keeping you and your operations team up-to-date and in compliance during these changing times.
Join us in September for our Operations Compliance Triage Conference!

Illinois Bankers Association’s Regulatory Compliance School
2020-09-21 08:00 - 2020-09-25 17:00 (America/Chicago) | Virtual
In conjunction with the Illinois Bankers Association, TCA Compliance will provide five days of training on the complex regulatory requirements for consumer lending, consumer deposits, and BSA/AML compliance.
If you’re new to compliance or need a refresher, this virtual course, taking place September 21-25, 2020, will give you a deeper understanding of the regulations and their real-world application. Topics will include UDAAP, Flood, Reg. Z, RESPA, TRID, HMDA, Reg. E, and TISA.
Three TCA Compliance experts – Brian J. Crow, CAMS Managing Partner | Co-President, Michelle Strickland, CRCM, Managing Partner | Co-President, and Monique Reyna, CRCM Compliance Consultant – will teach the classes.
The Regulatory Compliance Series has been approved for eight CAFP and 40 CRCM credits.
For more details and registration, see https://www.ilbanker.com/Portals/1/Education/Regulatory_Comp_Series.pdf
and
https://my.ilbanker.com/Education-Events/Upcoming-Programs/Meeting-Home-Page?meetingid={AAA9B580-C430-EA11-80E2-000D3A0EE828

Virginia Bankers Association’s Virtual Compliance School
2020-08-24 08:00 - 2020-08-27 17:00 (America/Chicago) | Virtual
TCA Compliance has partnered with the Virginia Bankers Association to put on this year’s 2020 Virtual Compliance School.
Scheduled for August 24-27, 2020, the program features two education tracks – a three-day session on lending and a one-day session about deposits.
Both sessions will cover the latest regulatory updates, and participants may register for either or both tracks. The content is designed for entry- and mid-level compliance personnel who need to build their skills and knowledge.
Compliance experts from TCA Compliance, a longtime VBA partner and an Endorsed Provider, will teach all the sessions. They are:
Brian J. Crow, CAMS
Managing Partner | Co-President
Michelle Strickland, CRCM
Managing Partner | Co-President
Brenda Payne, CRCM, CCBIA
Director of East Operations
Margaret F. Dollinger, CRCM
Compliance Consultant & Fair Lending Specialist
Monique Reyna, CRCM
Compliance Consultant
For complete information and registration, see https://www.vabankers.org/person/compliance-school.
