BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//TCA - ECPv6.15.18//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.tcaregs.com
X-WR-CALDESC:Events for TCA
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20210314T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20211107T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20220313T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20221106T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20230312T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20231105T070000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20221004T133000
DTEND;TZID=America/Chicago:20221004T153000
DTSTAMP:20260406T055042
CREATED:20220822T161515Z
LAST-MODIFIED:20220919T171405Z
UID:1633-1664890200-1664897400@www.tcaregs.com
SUMMARY:Visa & Reg E Error Resolution
DESCRIPTION:Course description\n\n\n\n\n\nChange creates compliance risk. The methods for processing electronic funds transfers continues to evolve. Mobile applications\, digital wallets\, tokenization all can be used to access your customers’ debit cards. Correctly applying both Regulation E investigation requirements and the Visa chargeback rules to your claim can present financial and compliance risk to your institution if you get it wrong. \nVisa chargeback procedures outline what is required of the card issuer\, merchant\, and cardholder should a dispute arise between a cardholder and a merchant\, or if a card is used fraudulently. However\, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E applies to many cardholders’ disputes\, and its provisions often differ from Visa’s chargeback procedures. That can leave us wondering how long we have to complete an investigation\, when to provide provisional credit\, and when to ask a cardholder to contact the merchant before accepting their dispute. \nIn this fast-paced webinar we will compare and contrast Visa Operating Rules with Regulation E investigation and liability requirements. We will explore the chargeback codes that are available for the various scenarios that arise and discuss which claims are covered under Reg E and which are not. Several real-world examples will be included. These case studies will aid the listener in making critical decisions when applying Mastercard rules to assist customers and protect the issuer’s bottom line. \nIn this two-hour session\, Brian will cover: \n\nVisa chargeback process updates\nZero Liability coverage vs. Reg E liability schedule\nCFPB Reg E FAQs\nBusiness debit cards\nProper handling of a chargeback when Regulation E also applies\nReg E investigation tips\nEnforcement Actions relating to Regulation E investigation procedures\nDispute resolution procedures\n\nWritten materials will be provided for the listener to refer to during the presentation. \nWHO SHOULD ATTEND: \nFront line staff tasked with accepting customer disputes \nChargeback processors\, auditors\, compliance officers
URL:https://www.tcaregs.com/event/visa-reg-e-error-resolution/
LOCATION:Virtual
ATTACH;FMTTYPE=image/jpeg:https://www.tcaregs.com/wp-content/uploads/bol-learning.jpg
END:VEVENT
END:VCALENDAR